Refund policy

Billing Policies
Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail.

Return & Refund Policy
All sales are final and no refund will be issued. This is due to the nature of sealed product in the TCG industry. If something arrives not as described or damaged, full sale price will be refunded upon return of the purchased products.

Customers are responsible for the shipping and shipping material cost of returned items. Croma Collectibles is not responsible for damage in transit or lost mail. Customers should contact the parcel service for complaints pertaining to these issues. Returns will not be issued for opened or customer manipulated products that negatively affect the item’s value. No restocking fees are applied to any returns.
Cancellation orders will incur a 10% fee due to non-refundable processing fees.

Due to the nature of the TCG industry price adjustments cannot be offered for pricing changes, even if within the same day.

QUESTIONS
If you have any questions concerning our Return and Refund policy, please contact us at:support@cromatcg.com